Our priority is
our customers' satisfaction
Satisfying the customer is the priority for LUCAS G
Our aim is to deliver a high-quality product to our customers that are appropriate to their needs, and through their features, providing the best technico-economic performances
Quality assurance
From component réception to finished product delivery, LUCAS.G has implemented a high-perforrnance quality assurance System. A set of procédures, instructions, inspections and internai audits is defined upstream. Oursuppliers are ISO 9001 certified. Systematic self-inspection takes place throughout the assembly line. Each machine is tested at the end of the line.
Ongoing improvement in company performance
LUCAS G.'s main added value lies in the mobilisation and development of its employees' expertise.
LUCAS G. is involved in a major programme of various types of training and also has a flexible, efficient, innovative and reactive organization
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ensuring that each employee is involved in the company's permanent improvement policy :
- to design and industrialise equipment meeting European norms, conforming to user's needs, with a permanent aim of providing reliability and improved functions, costs and lead-times.
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to distribute its products via a network of specialists providing high quality service both before and after sales, in partnership with the manufacturer :
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by satisfying the requirements of the stock farmer who is the end-user
of the equipment, to enhance our company and product image,
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by listening to our customers in an aim to constantly improve our
equipment,
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by impiementing a sustained communication and prévention policy
through specialists working with our end customer.
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to devote human and material resources to meeting the demands of LUCAS G.'s quality policy.
Analyse, understand, discuss, propose objectives, define action plans, apply them and ensure they are applied, monitor the progress made, continue the work accomplished to improve quality management, are ail part of the basic objectives of LUCAS.G's policy.
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